These Terms of Service ("Terms") constitute a legally binding agreement between you ("Client," "you," or "your") and Repliant Arc LLC ("Repliant Arc," "we," "us," or "our"), a Florida-based limited liability company, governing your use of our website at repliantarc.com and all related AI services, products, and communications (collectively, the "Services").
By accessing our website, requesting a demo, submitting your phone number for an AI call, signing up for any paid plan, or otherwise using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree, do not use our Services.
If you are using our Services on behalf of a business or organization, you represent that you have the authority to bind that entity to these Terms. These Terms may be updated from time to time. Continued use of our Services after notice of changes constitutes acceptance of the updated Terms.
Repliant Arc provides AI-powered front desk and lead qualification services for small businesses, including:
Services are delivered on a monthly subscription basis with a one-time setup fee. Specific features are described at repliantarc.com/pricing.html. Use of the Services is also governed by our Privacy Policy, which explains how we collect, use, disclose, retain, and protect personal information, call recordings, transcripts, chat messages, and lead data.
Ashley is an artificial intelligence agent, not a human. At the beginning of every phone call and chat interaction, Ashley will clearly state: "Hi, this is Ashley, an AI assistant powered by Repliant Arc." By continuing the conversation after this disclosure, you acknowledge that you are interacting with an artificial intelligence system, not a human being.
Ashley is designed to conduct natural-sounding conversations using voice synthesis and large language model AI. Repliant Arc does not represent that Ashley is a human being, a licensed professional, or an agent authorized to make binding commitments on behalf of any third party.
AI outputs may be incomplete, inaccurate, delayed, or misunderstood. Clients are responsible for reviewing lead information, appointment details, customer communications, and any AI-generated summaries before relying on them for business decisions. AI-generated content does not constitute legal, medical, financial, or professional advice. Repliant Arc is not liable for any unauthorized discounts, pricing guarantees, or contractual promises made by Ashley that deviate from the client's official policies. The client remains the final arbiter of all business terms communicated to their customers.
Repliant Arc does not guarantee any number of leads, booked appointments, sales, revenue, or specific business outcomes from use of the Services.
Use of the Services does not create an attorney-client, doctor-patient, financial advisor-client, fiduciary, or any other professional relationship between Repliant Arc, Ashley, and any caller, visitor, or client.
All calls handled by Ashley are recorded and transcribed. At the beginning of every call, Ashley will state: "This call is being recorded and transcribed by an AI system for quality assurance, service delivery, lead follow-up, and service improvement. By continuing this call, you consent to the recording and transcription. To avoid being recorded, please hang up now."
We do not use call recordings to train third-party AI foundation models unless separately disclosed in our Privacy Policy and permitted by applicable law.
Florida Statute § 934.03 requires consent of all parties to a communication before it may be recorded. By remaining on the call after this disclosure, you consent to the recording and transcription of the conversation.
Call recordings and transcripts are retained for up to 12 months unless a longer retention period is required by law, needed to resolve a dispute, or requested by the client for legitimate business purposes. After the retention period, recordings are securely deleted.
Recordings and transcripts are stored securely and shared only with the Repliant Arc client whose phone system you contacted. They are not sold to third parties. You may request deletion of your call recording by contacting us at 833-848-0188. We will honor deletion requests where legally and operationally feasible, unless retention is required or permitted for legal compliance, dispute resolution, security, fraud prevention, billing, or legitimate business recordkeeping.
Ashley is not an emergency service. Ashley should not be used to report or respond to life-threatening emergencies, medical emergencies, fires, crimes, safety threats, or any situation requiring immediate emergency response.
If you have an emergency, call 911 or your local emergency services immediately.
While Ashley is configured to attempt to detect and escalate potentially urgent calls, Repliant Arc does not guarantee emergency detection accuracy, routing reliability, or response times. Ashley's emergency detection feature is a supplemental business tool only and is not a substitute for emergency services.
To the maximum extent permitted by applicable law, Repliant Arc is not liable for any harm arising from reliance on Ashley as a substitute for emergency services.
By submitting your phone number and checking the consent checkbox on any Repliant Arc form, you expressly provide prior express written consent to receive text messages (SMS) from Repliant Arc at the phone number you provided. This consent covers transactional and service-related messages including:
Message and data rates may apply. Message frequency varies based on your interactions. You may opt out of SMS communications at any time by replying STOP to any message, or by communicating your wish to stop receiving messages through any other reasonable method. For help, reply HELP or call 833-848-0188.
After opting out, you will receive one final confirmation message and then no further SMS from us. We maintain records of your consent including the date, time, form, phone number, and consent language shown at the time of opt-in.
Repliant Arc will not send marketing or promotional SMS messages unless you separately and expressly consent to receive marketing messages.
Your consent to receive SMS messages is not a condition of purchasing any product or service. Your phone number is shared with our SMS delivery provider solely for message delivery.
Ashley may book appointments on behalf of Repliant Arc clients using Google Calendar integration. When Ashley books an appointment during a call or chat interaction, a confirmation text and email will be sent to the contact information you provided, and you will receive reminder messages approximately 24 hours and 1 hour before the appointment.
Appointment bookings are subject to availability configured by each Repliant Arc client. Repliant Arc is not liable for missed appointments, scheduling conflicts caused by the client modifying their calendar independently, failed confirmations due to incorrect contact information, or scheduling errors resulting from third-party calendar service outages.
Repliant Arc services are billed as follows:
All prices are in US dollars. Founding customer pricing is available to the first 70 clients and is locked at the rate in effect at signup for as long as the account remains active. If a client cancels and later rejoins, they will be subject to the current rate at that time.
You may cancel your subscription at any time by emailing patrick@repliantarc.com, calling 833-848-0188, or through any account management portal we make available. Cancellation takes effect at the end of the current billing period.
Monthly subscriptions may be canceled at any time with no penalty. No partial-month refunds are issued.
Setup fees are non-refundable once setup work has begun. If a client cancels before any setup work has begun, the setup fee will be refunded in full. Once work commences, no refund will be issued regardless of whether the service goes live.
Upgrade credit. Clients who upgrade from the Starter plan to the Complete AI Front Desk within 60 days of signup will receive a credit equal to 50% of their original setup fee applied toward the Complete plan setup fee. This credit is non-transferable and cannot be redeemed for cash.
The Services are intended for users 18 years of age or older. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information through the Services, contact us at 833-848-0188 so we can delete it where appropriate.
You agree not to use Repliant Arc services to violate any applicable law, transmit spam or harassing messages, impersonate any person or entity, attempt unauthorized access to any system, interfere with the Services, collect or process sensitive personal data without appropriate consent, or use the Services for any illegal, fraudulent, or deceptive purpose. Repliant Arc reserves the right to suspend or terminate any account that violates these provisions without notice and without refund.
Client is responsible for ensuring that all business information, pricing, service descriptions, policies, calendar availability, emergency instructions, and FAQs provided to Repliant Arc are accurate, lawful, current, and complete. Repliant Arc is not responsible for errors caused by outdated, incomplete, or inaccurate client-provided information.
Clients may use call recordings, transcripts, lead cards, and chat logs for internal business follow-up, quality assurance, and customer service. Clients are responsible for using, storing, sharing, and deleting such materials in compliance with all applicable laws, including applicable recording consent, data privacy, and consumer protection laws in their jurisdiction.
Call Forwarding. Where clients forward their existing phone number to Ashley, clients represent and warrant that they have the legal right to record calls in their jurisdiction and that they will maintain any necessary announcements or disclosures required by local law prior to the call reaching the Repliant Arc system. Client is responsible for ensuring callers receive appropriate notice that calls may be answered by an AI system and may be recorded.
Clients in regulated industries — including healthcare, legal, financial services, insurance, real estate, and similar fields — are solely responsible for ensuring their use of the Services complies with all applicable professional, licensing, privacy, advertising, and recordkeeping requirements.
Repliant Arc does not represent that its Services are compliant with HIPAA, HITECH, or other healthcare privacy regulations. Clients in healthcare or handling protected health information should consult qualified legal counsel before using the Services and should not use the Services to transmit, process, or store protected health information without appropriate agreements and controls in place.
All content, technology, trademarks, and proprietary methodologies associated with Repliant Arc — including the SALES LINKAGE™ Process and CARE™ Process — are the exclusive property of Repliant Arc or Patrick Arcement. Nothing in these Terms grants you any right, title, or interest in Repliant Arc's intellectual property.
Client-specific configurations, business information, and custom prompts provided during setup remain your property. You grant Repliant Arc a limited license to use this information solely for the purpose of providing the Services.
The Services depend on third-party technology providers for phone and SMS communications, AI voice processing, voice synthesis, language model processing, email delivery, scheduling, hosting, and related infrastructure. Repliant Arc is not responsible for outages, delays, data handling practices, or policy changes caused by these providers. Your use of the Services may also be subject to the terms, privacy policies, and acceptable use policies of those providers. A current list of material subprocessors is available upon request.
Repliant Arc may change subprocessors or service providers as needed to maintain or improve the Services. Material changes to subprocessors will be reflected in an updated Privacy Policy.
THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. Repliant Arc does not warrant that the Services will be uninterrupted, error-free, or free from security vulnerabilities. AI-generated responses, lead qualifications, and appointment bookings are produced by automated systems and may contain errors or inaccuracies. Repliant Arc does not warrant the accuracy, completeness, or fitness of any AI-generated output for any particular purpose.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, REPLIANT ARC SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES arising out of or related to your use of the Services, including but not limited to lost revenue, lost profits, missed leads, missed appointments, or data loss.
Repliant Arc's total cumulative liability for any claims arising out of these Terms shall not exceed the total amount paid by you to Repliant Arc in the three months immediately preceding the claim. This limitation does not apply to claims arising from gross negligence, willful misconduct, or violations of law by Repliant Arc.
You agree to indemnify, defend, and hold harmless Repliant Arc, its officers, employees, contractors, and agents from and against any claims, damages, losses, liabilities, and expenses (including reasonable attorney's fees) arising from your use of the Services, your violation of these Terms, your violation of any applicable law or third-party right, or any content or information you provide to Repliant Arc.
These Terms are governed by the laws of the State of Florida, without regard to its conflict of law provisions.
Before initiating any formal dispute, you agree to contact Repliant Arc at 833-848-0188 to describe the issue and attempt to resolve it informally. If the dispute is not resolved within 30 days of that contact, either party may proceed to binding arbitration as described below.
Any dispute, claim, or controversy arising out of or relating to these Terms or the Services that is not resolved informally will be resolved by final and binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, available at adr.org. The arbitration will be conducted in Brevard County, Florida, or by telephone or video at the request of either party. The arbitrator's decision will be final and binding and may be entered as a judgment in any court of competent jurisdiction.
For claims under $25,000, arbitration may be conducted solely on the basis of documents submitted to the arbitrator. Repliant Arc will pay all AAA filing, administration, and arbitrator fees for any arbitration it initiates. For arbitration you initiate, fees will be allocated per the AAA Consumer Arbitration Rules.
YOU AND REPLIANT ARC AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY — NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate more than one person's claims and may not preside over any form of class or representative proceeding. If this class action waiver is found unenforceable, the entirety of this arbitration provision shall be null and void.
Either party may bring an individual claim in small claims court in Brevard County, Florida if the claim qualifies. Either party may seek injunctive or equitable relief in a court of competent jurisdiction in Florida to protect intellectual property, prevent irreparable harm, or enforce payment obligations — without waiving the right to arbitrate other claims.
Any claim arising out of these Terms or the Services must be brought within one year after the claim arises, or it is permanently waived and barred.
Repliant Arc may modify these Terms at any time. We will update the "Last Updated" date and notify active clients by email at least 14 days before material changes take effect. Continued use of the Services after the effective date constitutes acceptance of the updated Terms.
Repliant Arc LLC · Florida, United States
Phone: 833-848-0188
Website: repliantarc.com