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A Repliant Arc Service
Reputation Defense™
Build a Better Review Process Before the Next Review Arrives.
Reputation Defense helps businesses request honest feedback, monitor new reviews, prepare appropriate responses and create a faster path for resolving customer concerns. Target Tap Cards and reputation landing pages are tools that can support the process.
One of the Target Tap formats available as part of Reputation Defense
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Most buying decisions are made before the customer ever calls you
⭐
Your star rating and review count are the first thing they compare
🤝
An owner who replies to reviews looks like an owner who cares
If you don't ask your happy customers to leave a review, only your upset ones will.
Silence isn't neutral. A customer who is frustrated will go out of their way to say so. A customer who is satisfied almost never will — unless you make it easy and make it a habit to ask. Encourage the behavior you want, or your review profile will only reflect the behavior nobody had to be asked to do.
How reviews turn into revenue
Reviews are the mechanism. Revenue is the point.
Every step feeds the next. Break one link and the chain stops paying you.
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Great service
→
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Customer taps the Target Tap Card
→
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Google review posts
→
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Higher ranking & trust
→
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More calls
→
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More revenue
Why this is not review software
Most companies sell you review software and wish you luck.
We build the approved review process, help prepare your team, configure the selected tools, and support the ongoing workflow. You are not buying a login. You are getting a system and a person who runs it with you.
We build it
Profile, links, QR, NFC, automation.
We train your team
So asking feels natural, not awkward.
We monitor it
New reviews are monitored, and responses can be drafted for your approval.
We keep improving it
Reports, trends, and what to do next.
Why local reputation matters
Most customers decide before they ever pick up the phone
Before someone calls your business, they look you up. What they find decides whether you get the call or the company down the road does.
⭐
Your star rating
The first number they see, right next to your name.
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How many reviews
A handful of reviews reads very differently than a hundred.
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How recent they are
Reviews from last month say you are active. Reviews from 2021 say something else.
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How you respond
An owner who replies looks like an owner who cares.
Online reputation management
Your Reputation Defense solution may include:
Reputation Defense is a review generation and online reputation management service built around your business — what’s included is scoped during your consultation.
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Google Business Profile Optimization
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Target Tap Card
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NFC Tap Technology
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QR Review Codes
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Review Request Support
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AI Review Monitoring
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AI Drafted Responses
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Reputation Reporting
How it works
From finished job to posted review
STEP 1
The customer finishes their visit or job.
STEP 2
They tap their phone on the plaque or scan the QR code.
STEP 3
They land on your Google review page and leave honest feedback.
STEP 4
Our platform catches the new review and alerts you.
STEP 5
AI drafts a professional response in your voice. You approve it.
Reputation Command Center™
Your Reputation Defense solution may include:
Reviews show up at all hours. Depending on what’s scoped for your business, your solution may include the following.
Monitors new Google reviews
Around the clock, without you checking.
Notifies you immediately
Know the moment something posts.
Drafts responses in your voice
Professional, on brand, ready to send.
Flags negative reviews
So you can handle the hard ones fast.
Tracks trends over time
See whether your reputation is climbing.
You stay in control. The platform drafts responses and sends them for your approval. Nothing gets posted in your name without you saying yes.
The difference
Review software vs. Reputation Defense™
Everyone else
Reputation Defense™
Software only
A complete system
You set it up yourself
We build it for you
Generic QR code
Branded Target Tap Cards
No training
Staff training included
A dashboard to check
Monitoring, AI responses, and strategy
You are on your own
An ongoing partnership
Repliant Arc Target Tap Cards
A simple way to make the ask
Target Tap Cards use tap technology and a QR code to make reaching your review page simple. They're one of the tools that can support your Reputation Defense process — the right format is part of the conversation.
Pricing
Three Ways to Protect Your Reputation
Start with a simple Target Tap Card, add a landing page you control, or hand the whole thing to us.
Google Review Target Tap Card
$29
One time. No monthly fee.
✓ Links directly to your Google Review page
✓ Tap technology and a QR code
✓ You provide your Google Business Profile or review link
Reputation Defense pricing depends on the number of business locations, review volume, monitoring requirements, your customer complaint and service-recovery process, response support, follow-up requirements, required workflows, and required integrations — it's discussed on a call, not published as a fixed price.
Perfect for
Any business where reviews bring the next customer
❄️ HVAC🔧 Plumbing⚡ Electrical🏠 Roofing🌿 Landscaping🌱 Lawn Care🐛 Pest Control🏥 Medical Offices🦷 Dentists🐾 Veterinarians🍽️ Restaurants🛍️ Retail🔨 Contractors🚗 Auto Repair💼 Professional Services
Who builds it
Built by someone who has run the phones
Reputation Defense was not built by a software company guessing at what service businesses need. It was built by an operator who spent two decades inside sales floors and contact centers watching good businesses lose customers they never knew they had.
20+
Years in sales leadership, customer service, and contact center operations
Author
Published author and college instructor teaching sales and customer experience
Local
Florida based. You get a real person on the phone, not a ticket number
Reputation questions
Frequently asked questions
Does this work with Google?
Yes. Customers are taken straight to your official Google Business Profile review page.
What is NFC?
Near field communication. It lets a customer tap their phone on the card instead of scanning the QR code. Both options are on every Target Tap Card.
Do customers need an app?
No. Tap or scan, and their phone opens your review page.
Can we customize it?
Yes. Every Target Tap Card is branded with your company logo and programmed to your review page.
Can I have more than one?
Absolutely. Additional Target Tap Cards are available anytime. Multi-location support is available — the number of locations is considered when we scope your Reputation Defense solution.
Will this get me more reviews?
Making it easy for satisfied customers to leave honest feedback generally increases review volume. We never incentivize, filter, or fake reviews — that violates Google's policies and it is not how we work.
Who approves the AI responses?
You do. The platform drafts a professional response in your voice and sends it for your approval. Nothing posts without your say so.
The full system
Reputation Defense™ is one part of your customer acquisition system
Getting found is one job — that is local SEO and your website. Getting chosen is another — that is your reputation. Getting the call answered is a third — that is Ashley. Repliant Arc builds all of it.
