NFC Tap or QR Code: Which One Actually Gets Customers to Leave a Review?

By Patrick M. Arcement · July 23, 2026 · 4 min read

Owners setting up a review plaque for the first time usually ask which is better — the tap or the code. The honest answer is that the winning move isn't picking one, it's offering both.

How NFC Tap Works

Near field communication lets a customer tap their phone directly on the plaque, and their phone opens your Google review page automatically — no camera app, no typing. It feels almost instant, and most modern iPhones and Android phones support it without the customer needing to do anything special.

How QR Codes Work

A QR code is the universal fallback. Nearly every phone camera can scan one without an extra app, which matters for the customer whose phone does not support NFC, or who simply doesn't know their phone can tap.

Why Picking One Costs You Reviews

NFC-only plaques lose the customer whose phone doesn't support tap, or who just doesn't try it. QR-only signage loses the customer who would have tapped instantly but has to dig out their camera app for a code. Either way, offering only one method quietly filters out a chunk of customers who would have left a review through the other path.

What Repliant Arc Does

Every Trust Station™ — the $29 review card, the $79 Acrylic, and the $129 Executive Slate — carries both NFC tap and a QR code, programmed to the same Google review page. No customer needs an app for either option, and no customer's phone becomes a reason they didn't leave a review.